Ride Guide and FAQs
Official Ride Guide
The official Bupa Challenge Tour Ride Guide contains information about start locations, checking in, ride options, training tips, car parking, transport, photographs, refreshment stations and more!
The handbook also includes information on rider etiquette, riding in a group, South Australian road rules and emergency procedures to help you enjoy the ride safely.
The 2017 Bupa Challenge Tour Ride Guide will be available to download here soon. If you have already registered for the Bupa Challenge Tour, you will be notified via email once it is available.
The safety and well-being of participants is important to us. In the event of extreme weather, the Bupa Challenge Tour may be cancelled by organisers. Our heat and extreme weather policy will be available soon.
Below is a list of frequently asked questions about the Bupa Challenge Tour.
What is the Bupa Challenge Tour?
The Bupa Challenge Tour is the official recreation ride of the Santos Tour Down Under. The event allows participants to ride a stage of the Santos Tour Down Under just hours before the professionals hit the road.
When is the ride?
The 2017 Bupa Challenge Tour will be held on Friday 20 January 2017.
How do I register?
How much does it cost to enter?
Entry fees for the 2017 Bupa Challenge Tour start from $85 per person.
Find out more on entry fees for the 2017 event.
What is the minimum and maximum age to ride?
There is no minimum age for riders, however no child under the age of 16 should be riding without the supervision of an adult. There is no maximum age for riders participating in the ride, however please make sure that you are riding to your fitness and have plenty of water.
When do entries for the Bupa Challenge Tour close?
Teams can register until 5pm ACST Monday 31 October 2016.
Individuals can register until 5pm ACST Wednesday 11 January 2017.
Does the registration fee cover personal insurance?
No. Event Management recommends that all cyclists insure themselves for Personal Accident and Ambulance Cover.
You are strongly advised to watch the weather forecast prior to the event and bring appropriate clothing and sun protection with you. The latest weather information can be found on the Bureau of Meteorology Website.
How do I get ready to take on my chosen ride option?
Training and nutrition information can be found here.
Mechanical preparation information can be found here.
Can I change my entry distance?
Yes. Please send an email with your registration booking number and your enquiry to firstname.lastname@example.org.
If I haven’t registered as a member of a team, can I still ride in a group?
Yes, but your team name will not be printed on your jersey.
If I have changed my mind or cannot ride on the day, can I receive a refund?
If you have a medical certificate please e-mail a copy email@example.com and we will be in contact.
Can I transfer my registration to another rider?
Yes. Please email firstname.lastname@example.org with your receipt number and the details of the new rider including: First Name, Surname, dob, gender, medical conditions, dietary requirements and emergency name and contact details.
What happens if the event is called off due to the weather?
If the Australian Bureau of Meteorology forecasts the temperature to be 40 degrees Celsius or above the ride will be automatically cancelled. If the temperature is between 36 degrees Celsius and 39 degrees Celsius inclusive, event management will consider other extreme weather factors and determine if the event will be cancelled or modified. In the event of this happening, SMS and email messages will be sent to all participants prior to the beginning of the event.
What should I bring with me on the ride?
You should bring with you additional food and sports nutrition, sunscreen, spare warm clothing, rain jacket, sunglasses, a puncture repair kit, spare inner tubes, pump, rear tail light, fully charged and working mobile phone, and water bottles/carriers and some money.
How will my start position be determined?
A participant’s start position will be determined by the “Speed Group” selected during the registration process. Speed groups will then be arranged in the starting area from fastest to slowest.
The Speed Groups are:
10km per hour
15km per hour
20km per hour
25km per hour
30km per hour
40km per hour
What type of bike can I ride?
Riders are free to choose whichever style of bike they are most comfortable with. Suggestions for bike choices may include road bikes, mountain bikes, city bikes, hybrid bikes and cross bikes.
To ensure rider safety and satisfaction participants must ensure bikes are well maintained throughout the Bupa Challenge Tour.
Do I have to wear a helmet?
Yes. When cycling in South Australia, you must wear an approved bicycle helmet that is properly adjusted and securely fastened. Your bicycle helmet must comply with Australian Standard AS/NZ2063, which will appear on the helmet, and shops must not sell or offer bicycle helmets for sale unless they meet this standard. This also applies to any passenger that you may have on your bicycle.
Will I be riding on closed roads?
No, the ride will be on open roads for the majority of the time.
South Australia Police will be escorting all riders from the start for a short distance. However this escort does NOT represent a road closure and riders MUST obey all normal road rules, including stopping at any red traffic signals, railway crossings, stop signs, riding two abreast and obeying the instructions of SAPOL or any Bupa Challenge Tour official or marshal.
What should I wear during the event?
As part of your registration you will receive a Bupa Challenge Tour official event jersey which is compulsory to wear. We also recommend cycling knicks, a hat and sunglasses.
Where/when do I collect my Bupa Challenge Tour Event Jersey?
Details on times to pick up your jersey will be available closer to the event.
Remember to bring evidence of your booking and payment with you, such as your official email/letter of confirmation, and photo identification
How does my ride get timed?
All riders will be given an ID tag, which should be attached to their bike. This will record rider times crossing the start line, checkpoints and the finish line to give an accurate active riding time. If riders do not cross the start or finish line they will not receive a time. All times will be available post event.
Please note: Although times are recorded, the Bupa Challenge Tour is not a race.
Can I collect my Jersey and ID tag at the start location?
Individual riders may collect their jersey and ID tag at their chosen start location.
A team representative must collect all team jerseys at either the Saturday, Sunday or Monday pre event check-in sessions and distribute prior to the event.
What happens if my jersey is the wrong size?
Event jersey size changes are currently being accepted by e-mailing email@example.com
On Thursday prior to the Bupa Challenge Tour, 2017 between 4:30pm and 6pm participants will be able to swap their jersey for a different size with other riders.
Located next to the registration marquee in Victoria Square, participants will be able to attempt to swap their jersey with spare sizes/other participants.
Please note the jersey must NOT be already worn and jerseys with team names cannot be swapped.
Sizes are subject to availability on the day.
What time do I have to be at the starting location?
Starting times vary depending on your chosen start location. Start times for the 2017 event will be released later this year.
How do I get to the start location?
The Bupa Challenge Tour first start line in on the Parade Norwood at George Street (Town Hall). Norwood is located only 4km north of the Adelaide CBD. Allow at least 10 minutes to drive/ride to Norwood from Adelaide.
For all other starts you can book a bus transfer for you and your bike.
Will there be storage at the start locations?
Yes. There will be cloakrooms at each start location where you can deposit a small bag of spare clothing which will be transferred to the finish line for collection.
What happens if I breakdown or have an accident?
In the event of an accident or breakdown, officials will endeavour to transport you and your bike to the nearest refreshment station or the finish line where you may receive medical or mechanical assistance.
You can also call 08 8463 4760 for roadside pick-up during the ride.
Will there be places to stop and refresh along the ride?
Yes, there will be refreshment stations set up along the route where water, Powerade and toilets will be provided.
All riders must start the race with at least two 750ml water bottles and/or a hydration pack along with snacks for the ride.
What happens at the end of the ride?
After riders have completed their personal challenge they can enjoy food, water, Powerade, shaded areas and massages. The Santos Tour Down Under presentations will take place after the race, depending on when the professional cyclists arrive.
Will there be photos of the race and certificates available?
Yes, Marathon Photos have taken official photos en-route and at the finish line.
All photos, along with race certificates, are available to order from Friday 27 January 2017.
Visit Marathon-Photos.com and search for the Bupa Challenge Tour, followed by your surname.
Is there a phone number I can ring to talk directly to someone from Bupa Challenge Tour?
Call (08) 8463 4701 or contact the team at firstname.lastname@example.org.